Our Commitment
At IPTV ipplaytv. we sell digital IPTV subscriptions. Since our products are digital goods delivered instantly via email upon payment confirmation, our refund policy is designed to be fair to both the customer and our company.
Free Trial (Strongly Recommended)
To ensure that our service meets your requirements and is compatible with your device, we strongly recommend all potential customers request a 24-hour free trial before making any purchase.
The free trial allows you to fully test the service and decide if it is right for you.
Refund Policy
We offer a 7-Day Money-Back Guarantee on all new subscriptions, subject to the following conditions:
You must contact our support team within 5 days of your purchase.
You must provide a valid reason for the refund request (e.g., “Service is not working,” “All channels are buffering”).
Our support team will first attempt to resolve the issue. We require your cooperation during this process.
A full refund will only be granted if the service is demonstrably non-functional on our end (e.g., a server-side problem) and we are unable to resolve the issue within 48 hours of you contacting us.
A full refund will NOT be granted if:
You have changed your mind after purchase.
You accidentally bought the wrong plan.
The issue is with your own setup (low internet speed, device incompatibility, or ISP blocking).
No Partial Refunds
We do not offer partial or pro-rated refunds for unused periods on 3-month, 6-month, or 12-month subscriptions. Once a plan has been activated, it cannot be cancelled for a partial refund.
How to Request Support
If you experience a major technical fault within the first 72 hours of activation, please contact us immediately so we can assist you:
📧 Support@xt-remehdiptv.store